Welcome to Blue Heaven! By accessing or using our website, placing an order, or interacting with our services, you agree to comply with and be bound by the following Terms & Conditions. Please read these carefully before using our website or services.

1. General Information

• These Terms & Conditions apply to all visitors, users, and customers of Blue Heaven, including those who access the site, place orders, or use our services.
• By using our website or services, you confirm that you are at least 18 years old or have parental consent.

2. Orders and Payment

• All orders placed through our website or in-store are subject to availability. We reserve the right to refuse or cancel any order if necessary.
• Payment for all products must be made at the time of order, either through our secure online payment methods or in person at our store.
• Prices for products may change without notice. However, the price at the time of your order will be the price charged.

3. Product Descriptions

• While we strive to ensure that all products are accurately described, there may be slight variations in appearance due to customizations, seasonal changes, or availability.
• All product images on the website are for illustrative purposes only.

4. Delivery

• Delivery services are available only within Bhopal, India.
• We offer same-day delivery for most products, with the possibility of 1-hour express delivery for select items, depending on location.
• Delivery times are estimates and may vary due to unforeseen circumstances.
• We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

5. Cancellation and Refunds

• Orders can be cancelled or modified up to 24 hours before the scheduled delivery time.
• Refunds are issued only for cancelled orders and will be processed based on the payment method used.
• Custom or personalised products may not be eligible for cancellation or refund.

6. Customer Responsibilities

• Customers are responsible for providing accurate delivery details at the time of placing the order.
• If the recipient is unavailable at the delivery address, an additional delivery charge may apply for reattempts.

7. Limitation of Liability

• Blue Heaven is not liable for any damages or losses caused by the use of our website or services, including issues arising from website downtime, delayed deliveries, or product defects.
• In no event shall our liability exceed the total amount paid for the product or service in question.

8. Intellectual Property

• All content on the website, including text, images, logos, and designs, is the property of Blue Heaven and is protected by copyright and intellectual property laws.
• No part of the website may be reproduced, distributed, or used without prior written consent from Blue Heaven.

9. Privacy and Data Protection

• By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy.
• We take reasonable steps to protect your personal data and ensure it is handled securely.

10. Changes to Terms & Conditions

• We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Changes will be posted on this page, and the updated date will be reflected at the top.
• Continued use of our website or services after such changes indicates your acceptance of the updated Terms & Conditions.

11. Governing Law

• These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms & Conditions shall be subject to the jurisdiction of the courts in Bhopal, Madhya Pradesh.

12. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

• Email: support@blueheaven.in
• Phone: 9755344166
• Address: Blue Heaven Bakery, Rohit Nagar, Bhopal, India

Thank you for choosing Blue Heaven! We look forward to serving you.